1. Why doesn't anything happen when I click on the button?
If you are using a "pop-up" blocking program, or if your web browser is blocking pop-up windows, then the "Get it @ Western" menu can't appear. You will have to either turn off the pop-up blocking software completely, or tell the software that the site "sfx.scholarsportal.info" is allowed to pop up windows.
2. What do I do when I get a "bad URL", "Error 404", or some other "not found" message?
One of two things might have happened:
- The article is very new, and it hasn't been published to the web yet, or,
- The links to the article are incorrect and need to be fixed.
Please contact us with complete information about the article you were trying to access, and we will look into the problem.
If Get it @ Western doesn't take you to the full text, try these tips.
3. What is the Citation Linker?
The Citation Linker is another tool that the Get it @ Western service provides. By simply entering information into the online form (Journal Title, Volume number, Issue Number, Starting Page etc.) the Citation Linker will try and match your information to the best possible resource available.
The great benefit of this service is that you don't have be in a particular database for it to work. It can be accessed directly.
4. Sometimes I only get to the journal or the publisher site, instead of directly to the article. Why does this happen?
Unfortunately, it's not always possible to link directly to the article you want. Sometimes this is because the publisher doesn't allow other sites to link directly, or because the links the publisher provides are so confusing they can't be generated automatically by the OpenURL server; sometimes the problem is that, although it is possible to link directly to the article, the article information that's available doesn't have enough information to create the complete link. In either case, the link that you see will be the link that takes you as close as it's possible to get. From that point, all you can do is navigate through the list of journals, volumes, and issues, to find the article. It is still important to take notes about the articles that you're trying to access, even in the online environment.
5. Who do I contact with questions or feedback about the service?
Please contact us with your questions or comments.