| Title | Call Number | Description |
| Actor-network theory and tourism : ordering, materiality and multiplicity | G155.A1D795 2012 | |
| Be our guest : perfecting the art of customer service | GV1853.3.F62D572 2011 | |
| Cases In Strategic Management | HD30.28.B28 2012 | |
| Strategic management : a dynamic perspective : cases | HD30.28.C3752 2012 | "Case studies provide an opportunity for you to consider and evaluate how strategic management decisions are made in small, medium and large organizations covering a spectrum of industry types and central themes. The nineteen cases presented in this text provde a stimulating introduction to the world of strategic management."-- |
| The Financial times guide to business development : how to win profitable customers and clients | HD30.28.C6632 2012 | |
| The power of communication : skills to build trust, inspire loyalty, and lead effectively | HD30.3.G355 2012 | |
| Emotional fitness coaching : how to develop a positive and productive workplace for leaders, managers and coaches | HD30.4.R444 2012 | |
| The need for change : four trends endangering every organisation ... and what to do about them | HD31.C66 2012 | |
| The essentials of management : everything you need to succeed as a new manager | HD38.2.L445 2012 | |
| Supply chain management : Brazil as an emergent economy | HD38.5.S896059 2012 | |
| The Delft Innovation Method : a design thinker's guide to innovation | HD45.B786 2012 | |
| Leadership plain and simple | HD57.7.R333 2012 | |
| Managing change | HD58.8.F677 2012 | |
| A professional's guide to decision science and problem solving : an integrated approach for assessing issues, finding solutions, and reaching corporate objectives | HD58.9.T55 2012 | The method -- Define the objectives and identify metrics -- Basic building blocks of problem solving -- Explore the environment -- Integrated corporate planning -- Explore the scope of the problem and its importance -- How does this problem fit into the overall processes? -- Data mining and statistical analysis -- Assess the information and its availability -- Solve the problem and measure the results -- Select the best method that the data will support -- Evaluate the results and do sensitivity analysis -- Measure the degree of success -- Case studies -- Logistics service provider case study -- Introduction -- Life cycle and new product development -- Introduction -- Airline merger -- Introduction -- Appendix A. overview of methodologies -- Appendix B. detailed methodologies |
| Insights to performance excellence 2011-2012 : understanding the integrates management system and baldrige | HD62.15.B488 2011 | |
| The Canadian family business guide | HD62.25.C36 2012 | |
| Expanding the pie : fostering effective non-profit and corporate partnerships | HD62.6.R679 2012 | |
| Managing successful teams | HD66.W445 2012 | Setting the scene -- Back to basics : the fundamentals of working in teams -- Setting up a new team -- Managing the team once formed : motivation and performance management -- Managing the team once formed : being a communication messenger, and managing projects -- Taking over as a manager of an established team -- Problems in the team -- Leading the virtual team -- The future for teams -- References and recommended reading list |
| Management consulting : delivering an effective project | HD69.C6W515 2012 | |
| Managing projects : a practical guide for learning professionals | HD69.P75R873 2012 | |
| Enterprise and small business : principles, practice and policy | HD2341.E57 2012 | |
| Fixing the housing market : financial innovations for the future | HD7287.55.A45 2012 | Housing crises go global : the boom, the bust, and beyond -- Building blocks of modern housing finance -- Turmoil in global housing markets : implications for the future of housing finance -- Housing finance in the emerging economies -- Future innovations in housing finance -- Lessons learned : back to the future. |
| Reforming Asian labor systems : economic tensions and worker dissent | HD8653.5.D49 2012 | Labor systems : social processes and regulatory orders -- Explaining regulatory change -- Reforming labor systems : neoliberalism, reregulation, and social compensation -- Export-oriented industrialization and state-enterprise reform : restructuring employment -- External liberalization of trade and investment -- The deregulatory face of labor reform -- Compromising economic and social agendas -- Political tensions of reform : labor opposition and public disorder -- The reregulatory face of labor reform : institutionalization, social compensation, and developmental augmentation -- Disciplining labor and rebuilding the labor process -- Small enterprises, supplier networks, and industrial parks : creating high-skill developmental labor systems -- Contesting reform : the influence of labor politics. |
| Blood feud : the man who blew the whistle on one of the deadliest prescription drugs ever | HD9666.5.S54 2011 | Meet and greet -- The deal -- Medicine road -- Raise the stakes -- The cancer indication -- Chosen one -- The deposition -- On the border -- Blues -- Quality of life -- Gaslighting -- The overdose plan -- The millionaires' club -- "Strength for living" -- Code mistress -- The arbitrator -- For the king -- Black ops -- The eleventh hour -- Twice saved -- Miracle gro -- Brothers -- The powers that spin -- The burden. |
| Building your business through export | HF1417.5.W475 2012 | Introduction -- Why start exporting -- How to get started -- How to decide which markets to consider first -- Researching the market -- Developing an export strategy and preparing an export plan -- Entry strategies for overseas markets -- Setting up and managing overseas distribution -- Sales promotion -- Selling goods online -- Quoting for international business -- Moving your goods -- Managing the risks of exporting -- Individual export markets -- Appendix 1 Example of the types of government support services available to exporters -- Appendix 2 Example of a complete export plan -- Appendix 3 Example of an export marketing plan. |
| The evil axis of finance : the US-Japan-China stranglehold on the global future | HF1456.5.C6W47 2012 | |
| The internet : a tool for career planning | HF5382.7.O83 2011 | |
| Brilliant marketing : what the best marketers know, do and say | HF5415.H1855 2012 | |
| Handbook of marketing and finance | HF5415.H1866 2012 | |
| Working the crowd : social media marketing for business | HF5415.1265.B77 2012 | |
| Facebook marketing : leveraging Facebook's features for your marketing campaigns | HF5415.1265.C366 2012 | |
| Microsoft Excel 2010 formulas & functions inside out | HF5548.4.M523M5212 2011 | Solving problems with functions -- Using functions and PowerPivot -- From numbers to formulas -- Functions in special operations -- Custom functions -- Date and time functions -- Logical functions -- Lookup and reference functions -- Statistical functions -- Database functions -- Cube functions -- Financial functions -- Mathematical and trigonometry functions -- Engineering functions -- Excel functions (in alphabetical order) -- Excel functions (by category) -- What's new in Excel 2007 and Excel 2010 |
| The 20% doctrine : how tinkering, goofing off, and breaking the rules at work drive success in business | HF5549.T29 2012 | Scratching your own itch -- 20 percent on the cheap -- The rise of hack day -- A side project school rises in the Bronx -- The Huffington Post brings 20 percent to the masses -- How a top chef started over. |
| Trouble at work | HF5549.5.E43T76 2012 | |
| Competency-based interviews : how to master the tough interview style used by the Fortune 500s | HF5549.5.I6K47 2012 | |
| Presentation zen : simple ideas on presentation design and delivery | HF5718.22.R49 2012 | Introduction : presenting in today's world -- Preparation : Creativity, limitations and constraints ; Planning analog ; Crafting the story -- Design : Simplicity: why it matters ; Presentation design: principles and techniques ; Sample visuals: images & test -- Delivery : The art of being completely present ; connecting with an audience; The need for engagement -- Next step : The journey begins. |
| The face-to-face book : why real relationships rule in a digital marketplace | HF5827.95.K45 2012 | The science of social -- Conversation starters : what makes a brand talkworthy? -- Influencers : the people at the center of the conversation -- Word of mouth meets Madison Avenue -- Rethinking media : planning for word of mouth -- All things in moderation : where social media fits -- Word of mouth as a channel (or, can you buy word of mouth?) -- Negative word of mouth : a cause for alarm or a customer's greatest gift? -- Imagining a new "social marketing." |
| Groupon's biggest deal ever : the inside story of how one insane gamble, tons of unbelievable hype, and millions of wild deals made billions for one ballsy joker | HF6127.S46 2012 | The exclusive and unparalleled account of the incredible rise of discount giant Groupon and the compelling story of its offbeat founder Andrew Mason as he created a juggernaut of online commerce and ignited a consumer revolution. |
| Machine-to-machine marketing (M3) via anonymous advertising apps anywhere anytime (A5) | HF6146.I58M46 2012 | |
| International case studies in asset management | HG4028.A84I57 2012 | A companion publication to Asset Management, International Case Studies in Asset Management will help companies and professionals develop and support the teaching and learning of best practices in this field. The book presents 32 case studies which illustrate how resistant asset management is to compartmentalised thinking and actions. They provide a means of communicating the importance of integrating different perspectives in order to choose between strategies and solutions. They are also an excellent tool for encouraging and trying out ideas and theories. International Case Studies in Asset Management is vital reading for people working in asset management roles who need the stimulus of new ideas, new ways of looking at things and evidence of what works. It will also be of use to students of asset management and the people who teach them. |
| A rising tide : financing strategies for women-owned firms | HG4061.C64 2012 | Introduction : what's the "scoop" on women entrepreneurs? -- Laying the groundwork : what do we know about the financing strategies of women-owned firms? -- One size does not fit all -- New kid on the block : nascent firms -- There's no place like home : the risks and rewards of a home-based business -- All in the family : one for all and all for one -- The race is to the swift! : financing high growth firms -- Brave new world : women and technology-based firms -- Our piece of the pie : financing minority-owned firms -- It's a small world after all! : a global perspective -- It's a wrap! : what have we learned? |
| CFO fundamentals : your quick guide to internal controls, financial reporting, IFRS, Web 2.0, cloud computing, and more | HG4061.S48 2012 | "The thorough reference that goes wherever you goThe Complete CFO Reference is the perfect up-to-date reference tool for today's busy CFO, controller, treasurer, and other finance professionals. Written in an easy format and packed with checklists, samples, and worked-out solutions for a wide variety of accounting and finance problems, readers can take this handy reference wherever they go-on a business trip, visiting a client, conducting a conference call, or attending a meeting. Covers all major developments in finance and accounting every CFO needs to know about including IFRS, Web-based planning, and ranging from financial reporting and internal control to financial decision making for shareholder value maximization Includes tables, forms, checklists, questionnaires, practical tips, and sample reports Incorporates Accounting Standards Codification (ASC) throughout the book, as well as coverage of International Financial Reporting Standards (IFRS) and its impact on financial reporting, XBRL reporting, risk management and disaster recovery, Web-based planning and budgeting, Web 2.0, cloud computing, and environmental costing Simplifying day-to-day work in dozens of critical areas, The Complete CFO Reference is the perfect up-to-date reference tool for today's busy chief financial officer (CFO), controller, treasurer, financial director, budgeting director, and other financial professionals in public practice and private industry" |
| Broken markets : how high frequency trading and predatory practices on Wall Street are destroying investor confidence and your portfolio | HG4910.A768 2012 | Broken markets -- The curtain pulled back on high frequency trading -- Web of chaos -- Regulatory purgatory -- Regulatory hangover -- The arms merchants -- It's the data, stupid -- Heart of darkness -- Dude, where's my order? -- The flash crash, Part I: a day which will live in infamy -- The flash crash, Part II: the mourning after -- Killing the stock market that laid the golden eggs -- Call to action. |
| The Islamic debt market for sukuk securities : the theory and practice of profit sharing investment | HG5818.A3I85 2012 | |
| Automated option trading : create, optimize, and test automated trading systems | HG6042.I968 2012 | |
| Drift into failure : from hunting broken components to understanding complex systems | HM701.D45 2011 | Failure is always an option -- Features of drift -- The legacy of Newton and Descartes -- The search for the broken component -- Theorizing drift -- What is complexity and systems thinking? -- Managing the complexity of drift. |
| Best practices in social media governance | HM742.L556 2012 | |
| Competition and regulation in the airline industry : puppets in chaos | K4095.T78 2012 | "An examination of the relationship between competition and the deregulation and liberalisation of the US and European air transport sectors reveals that the structure of the air transport sector has undergone a number of significant changes. A growing number of airlines are entering into horizontal and vertical cooperative arrangements and integration including franchising, codeshare agreements, alliances, 'virtual mergers' and in some cases, mergers with other airlines, groups of airlines or other complementary lines of business such as airports. This book considers the current legal issues affecting the air transport sector incorporating recent developments in the industry, including the end of certain exemptions from EU competition rules, the effect of the EU-US Open Skies Agreement, the accession of new EU Member States and the Lisbon Treaty. The book explores the differing European and US regulatory approaches to the changes in the industry and examines how airlines have remained economically efficient in what is perceived as a complex and confused regulatory environment. Competition and Regulation in the Airline Industry will be of particular interest to academics and students of competition law as well as EU law" |
| The small business start-up kit | KF1659.P35 2012 | Choosing a legal structure -- Picking a winning business name -- Choosing a business location -- Drafting an effective business plan -- Pricing, bidding, and billing projects -- Federal, state, and local start-up requirements -- Risk management -- Paying your taxes -- Laws, taxes, and other issues for home businesses -- Entering into contracts and agreements -- Bookkeeping, accounting, and financial management -- Small business marketing 101 -- E-business : selling and marketing online -- Planning for changes in ownership -- Building your business and hiring workers -- Getting professional help. |
| Leading the creative mind | NX760.L35 2011 | |
| Comic-con and the business of pop culture : what the world's wildest trade show can tell us about the future of entertainment | PN6714.S255 2012 | |
| Writing For the Web | TK5105.888.F453 2012 | Chapter 1. All you really need to know -- Chapter 2. Best practices for writing for the web -- Chapter 3. Working with images -- Chapter 4. Adding motion -- Chapter 5. Adding sound -- Chapter 6. Writing nonlinear, interactive stories -- Chapter 7. Writing succinctly -- Chapter 8. Writing with style and good grammar -- Chapter 9. Telling a good story -- Chapter 10. A refresher on the rhetorical modes -- Chapter 11. Writing instructions -- Chapter 12. Writing blogs -- Chapter 13. Re-vision -- Chapter 14. Writing practice. |
| The basics of self-balancing processes : true lean continuous flow | TS178.5.G48 2012 | "Since Henry Ford sent the first chassis down the assembly line, line balancing issues have proven hard to eradicate. Often time the achievement of takt is an illusion. Relying on a number of successful case studies of improvements initiated by the author, this book demonstrates ways to recognize weak links and continually solve them. It offers rules, tools (including simulation software), and guidelines to eliminate problems before they start or at the root" |
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