COACHING / MENTORING (A Resource List)

The following list of resources was compiled with the needs of University of Western Ontario community in mind. Resources listed are readily available at the Business Library, through the University of Western Ontario's library system, and, where possible, through direct links provided on this page.

WHAT IS COACHING?

"A one-on-one, face-to-face teaching/learning/counseling relationship designed to develop job-related knowledge and skills and improve performance. Involves a continuous flow of instructions, comments, and suggestions from coach to employee - listening, questioning, relating learning to the learner's experience, and providing guided practice [...]" (Tracey, William R. The Human Resources Glossary: The Complete Desk Reference for HR Executives, Managers and Practitioners (2nd Ed.), p. 84).

WHAT IS MENTORING?

"Mentoring is the process whereby a senior employee takes an active role in developing a junior colleague. Typically this occurs at managerial level or amongst professions. The mentor provides advice on how the mentee can develop his or her skills, competencies, knowledge, and experience in order to progress along a successful career path. As well as giving advice, the mentor might also prove useful in providing contacts that help the mentee to engage in the process of networking" (Edmund, Heery and Mike Noon. A Dictionary of Human Resource Management, p. 220).

BOOKS*

Update - July 2007

Jarvis, Jessica et al
The Case for Coaching : Making Evidence Based Decisions on Coaching HF5549.5.C53J375 2006
"If you are asking someone to spend money on coaching shouldn't you be able to prove they will get a return on that investment?
Whether you are a coach selling your services or an in-house manager in charge of your organisation's coaching programme, you need to have an answer when the Finance Director asks: Is all this money we are investing in coaching worth it?
Coaching is an expensive development option and it isn't appropriate in every circumstance. You will have a lot more credibility if you can make a business case for investment, based on sound research data, that sets out where, and how, coaching will work and what the return will be on that investment.
To help you make the case for coaching the CIPD have trawled through all of the research on coaching. We can tell you when it's effective and when it's not. We can tell you what the benefits are for the individual and what they are for the organisation. We can tell you what you need to do to make it work and what not to do.
This book will help you make a compelling case for coaching."

Update - February 2007:

Hunt, James
The Coaching Organization: A Strategy for Developing Leaders HF5549.5.C53H86 2007
“The Coaching Organization provides an organizational perspective on how coaching can become part of an organization’s culture. The book offers “best practices” that will help organizations deploy developmental coaching on a large scale to drive leadership and employee effectiveness. The popularity of coaching in organizations is enormous. However, coaching initiatives are often deployed on an ad hoc and unmanaged basis and as such often yield disappointing results. The Coaching Organization provides a guide for the strategic management of coaching initiatives, including executive coaching, internal coaching, coaching by managers and peer coaching, so as to maximize their impact and value. Using case studies from organizations such as Whirlpool, Wachovia, Children’s Hospital Boston and Citizens Financial Group, as well as entrepreneurial ventures the authors, respected academics in the fields of employee and leadership development, describe how both large and small organizations leverage relationship based, on the job learning and offer insights that executives, line managers, human resource and organizational effectiveness professionals as well students will find actionable.”

Update - August 2006:

Pemberton, Carole
Coaching to Solutions: A Manager's Toolkit for Performance Delivery HF5385.P463 2006
The book provides a tool kit for managers tasked with raising performance and sustaining motivation. Organisations are being judged by the way in which they accommodate the needs of the individual in work and life-style terms. In this context, the "smart" employer will not only be looking to develop policies that retain talent through recognising their work-life issues, they will be equipping their managers to manage that talent in ways which maximise the contribution that individual can make. The text introduces managers to techniques largely drawn from Brief Therapy (De Shazer & Berg). Brief Therapy is used in the UK, but primarily by social workers, psychologists and counsellors. It's application to work settings is now growing. The attraction of a Solution Focussed approach to coaching is that it offers pragmatic tools that help managers structure helping conversations. The book presents the principles of solution focussed thinking in a language that is readily understandable by managers, and shows how those principles can be applied to a range of issues which managers may find themselves facing as willing or enforced coaches. The book places coaching as an activity which can be done as part of the daily process of management.

Williams, Patrick and Anderson, Sharon
Law & Ethics in Coaching: How to Solve and Avoid Difficult Problems In Your Practice BF637.P36L39 2006
As coaching grows into a unique and fully established profession, coaches are already discovering and dealing with the special ethical and legal dilemmas that can arise in the coaching context. Law and Ethics in Coaching presents the first comprehensive look at ethical and legal issues in coaching. From coach-client conflicts to conflicts of interest, from assessments to informed consent, the authors detail the breadth of ethical quandaries in coaching and provide highly practical advice for avoiding problems—and for solving them.

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Bell, Chip R. Managers as Mentors: Building Partnerships for Learning. San Francisco, Calif. : Berrett-Koehler Publishers, 1996.
HF5385.B45 1996

Doyle, James S. The Business Coach: A Game Plan For The New Work Environment. New York: J. Wiley & Sons, 1999.
HD30.4.D68 1999

Fournies, Ferdinand F. Coaching for Improved Work Performance. New York: McGraw-Hill, 2000.
HF5549.F65 2000

Goldsmith, Marshall. ed. Coaching for Leadership: How the World's Greatest Coaches Help Leaders Learn. San Francisco: Jossey-Base/Pfeiffer, 2000.
HD30.4.C63 2000

Kochan, Francis K. The Organizational and Human Dimensions of Successful Mentoring Programs and Relations. Greenwich, Conn. : Information Age Pub., 2002.
BF637.C6O65 2002

Klasen, Nadine. Implementing Mentoring Schemes: A Practical Guide to Successful Programs. Oxford: Butterworth-Heinemann, 2002.
HF5385.K58 2002

Miller, Andy. Mentoring Students and Young People: A Handbook of Effective Practice. London: Kogan Page, 2002.
LB1731.4.M55 2002

Murray, Margot. Beyond the Myths and Magic of Mentoring: How to Facilitate an Effective Mentoring Process. San Francisco: Jossey-Base, 2001.
HF5385.M8575 2001

Stone, Florence. Coaching, Counseling and Mentoring: How to Choose & Use the Right Technique to Boost Employee Performance. New York: AMACOM, 1999.
HF5385.S76 1999

Stone, Florence. Coaching and Mentoring. Oxford: Capstone, 2002.
HF5385.S758 2002

Thorne, Kaye. Personal Coaching: Releasing Potential at Work. London: Kogan Page, 2001.
HF5385.T46 2001

Zeus, Perry. The Complete Guide To Coaching At Work. Sydney [Australia]: McGraw-Hill, 2000.
HF5385.Z48 2000

* When searching the Western Libraries Catalogue, the following subject headings will direct you to relevant resources: Achievement Motivation, Employees -- Counseling of, Employees -- Training of, Executives -- Training of, Mentoring, Mentoring in Business, Performance and Personnel Management.

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JOURNAL ARTICLES

Anonymous. How to Get the Best Results from Mentors and Coaches. Accounting Office Management & Administration Report Vol. 1, Issue 10, pp. 4-6 (October 2001).

Anonymous. Mentoring & Coaching: Key Lessons From Your Clients. IOMA's Report on Compensation & Benefits for Law Offices Vol. 1, Issue 10, p. 1 (October 2001).

Borkowski, Mark. Management, Coaching and Mentoring. Canadian Electronics Vol. 16, Issue 7, p. 4 (November 2001).

Fracaro, Ken. Mentoring: Tool for Career Guidance. The American Salesman Vol. 47, Issue 8, pp. 6-10 (August 2002).

Goldsmith, Barton. Create a Mentoring Program. Credit Union Management Vol. 24, Issue 11, p. 6 (November 2001).

Greengard, Samuel. Moving Forward with Reverse Mentoring. Workforce Vol. 81, Issue 3, p. 15 (March 2002).

Hogan, Jill and Beverly Kaye. Ment-working. Executive Excellence Vol. 18, Issue 10, p. 15 (October 2001).

Sketch, Edward. Mentoring & Coaching Help Employees Grow. HR Focus Vol. 78, Issue 9, p. 1 (September 2001).

Thompson, Mary. The Human Side of Mentoring: The Importance of an Organizational Friend.Training Journal p. 4 (December 2001).

*Please Note: In order to access these articles from an off-site location, you will need to activate your UWO computing account.

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WEB RESOURCES

Center for Coaching and Mentoring Resources for coaching, teambuilding, mentoring and managing corporate culture.

Online Mentoring and Career Networking The University of Western Ontario (provides information for students and alumni seeking mentors).

The Coaching At Work Survey Conducted by The Chartered Management Institute and Campaign for Learning, with the support of Lloyds TSB (a survey that examines "the information learning method of coaching...[and]...highlight[s] the benefits of providing learning opportunities to all staff [by] making learning a part of everyday working life" p.1).

Peer Resources see "All About Coaching" where you will find links to blogs and other websites.

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ADDITIONAL RESOURCES

Institute of Management and Administration."Coaching the Uncoachable" Design Firm Management & Administration Report (January 1st, 2002).

Institute of Management and Administration. "How to Make Fast Track Mentoring Work at Your Company". Managing, Training & Development (November 1st, 2002).

**Full text versions of the articles listed above are available in the online database 'FACTIVA'.

* For further assistance or to offer suggestions, please visit the staff at the Business Library or send us an e-mail: buslib@ivey.uwo.ca