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Biography - Philip B. Crosby
Update: In the Summer of 2001, Crosby died at his Summer home in Asheville, North Carolina. Obituaries can be found by searching Lexis/Nexis and tributes will likely appear later in various business journals. One of the longest accounts of Crosby's life and career is found in the New York Times, August 22, 2001.
The name "Crosby" was often seen during the ascendancy of the "quality movement" in the 1980s. By the latter part of that decade, Philip Crosby Associates was sold to Proudfoot PLC for roughly $75 million. Proudfoot, after years of losses, sold back the subsidiary to Crosby for the nominal sum of around $1 million. Now, at the age of 71, Crosby is attempting to revitalize the consultancy. For a recent account see: "At 70 Philip Crosby is Starting all Over Again With His Business", Orlando Sentinel, May 1.1997. For an account of the Proudfoot debacle and what was called "one of the worst corporate acquisitions in recent years" see: "Smaller Companies: Proudfoot Ditches Crosby", Investor's Chronicle, April, 18, 1997 and "Proudfoot Abandons Crosby Subsidiary" in Management Consultant International, April 1997. For additional information see the Crosby web site at http://www.philipcrosby.com/home.htm
BOOKS BY CROSBY:
The Absolutes of Leadership. HD57.7.C754.
The Art of Getting Your Own Sweet Way. HD38.C68.
Completeness: Quality for the 21st Century. HD62.15.C76 1992.
The Eternally Successful Organization: The Art of Corporate Wellness. HD58.7.C75 1988.
Leading, the Art of Becoming an Executive. HD57.7.C755 1990.
Philip Crosby's Reflections on Quality: 295 Inspirations from the World's Foremost Quality Guru. HD62.15.C763 1996
Quality and Me. HD62.15.C764 1999
Quality is Free: The Art of Making Quality Certain. TS156.6.C758.
Quality is Still Free: Making Quality Certain in Uncertain Times. TS156.6.C76.
For a review, see the Journal of Management Consulting, Vol. 9, No.2, Nov. 1996, p.68.
Quality Without Tears: The Art of Hassle-Free Management. TS156.6.C764 1984.
Running Things: The Art of Making Things Happen. HD57.7.C75 1989
The Strategy of Situation Management. HD38.C7
BOOKS ABOUT QUALITY (and Crosby):
Broka, Bruce. Quality Management: Implementing the Best Ideas of the Masters.
HD62.15.B73.
Caroselli, Marlene. Total Quality Transformations: Optimizing Missions, Methods, and Management.
HD62.15.C36 1991.
See p.11 "Interview with Philip B. Crosby".
Cocheu, Ted. Making Quality Happen: How Training Can Turn Strategy Into Real Improvement.
HF5549.5.T7C589.
Flood, Robert Louis. Beyond TQM. HD62.15.F58 1993.
See Chapter 2, p. 22, "Quality Gurus: Their Philosophies, Principles and Methods".
Hunt, V. Daniel. Managing for Quality: Integrating Quality and Business Strategy. HD62.15.H858 1993.
See chapter 4, p.60, "Different Quality Strategies".
Logothetis, N. Managing for Total Quality: From Deming to Taguchi and SPC. HD62.15.L64 1992.
See Chapter 4, "Crosby and the Quality Treatment".
ARTICLES BY CROSBY:
"Creating a useful and reliable organization: The quality professional's role," Quality Congress. ASQ's ... Annual Quality Congress Proceedings. 2000. p. 720 (3 pages)
"Keeping Neat Records of Noncompliance is Not Quality", Quality Progress, Vol. 30, No.5, May 1997, p. 79-80.
"Leaders and Learning", Journal for Quality and Participation, V.17, No.2, Mar.1994, p.30-33.
"Learning and Applying Quality Mangement is Elementary," Journal for Quality and Participation, Vol. 20, No.2, March 1997, p.92-94.
"A License to do Quality?" Journal for Quality and Participation, V.17, No.1, Jan/Feb.1994, p.96-97.
"Quality Leadership", Executive Excellence, V.10, No.5, May 1993, p.3-4.
"Quality Management in the Real World" in The Performance Imperative: Strategies for Enhancing Workforce Effectiveness. BUSSTK HD56.P455.
"21st Century Leadership", Journal for Quality and Participation, V.15, No.4, Jul/Aug.1992, p.24-27.
"The Next Effort", Management Review, V.81, No.2, Feb.1992, p.64.
"By George, I Think I've Got It!" HR Focus, V.68, No.12, Dec.1991, p.23.
ARTICLES ABOUT CROSBY:
Johnson, Kristen. "Philip B. Crosby's mark on quality", Quality Progress. Oct 2001. Vol. 34, Iss. 10; p. 25 (6 pages).
Hutchins, Greg. "Our work future", Quality Progress. Jul 1999. Vol. 32, Iss. 7; p. 105 (3 pages).
Schroeder, Stephanie. "Culture of quality", Risk Management. Oct 1999. Vol. 46, Iss. 10; p. 56 (1 page).
Sheridan, John S. "The evolving life of Philip Crosby", Industry Week. Aug 16, 1999. Vol. 248, Iss. 15; p. 12 (2 pages).
Gillespie, Helen. "Trends in quality: The game is changing", Quality Progress, V.28, No.7, July 1995, p.24.
Stevens, Tim. "Quality is still free", Industry Week, V.244, No.12, June 19, 1995, p.1314.
Gibbons, Steve. "Three paths, one journey", Journal for Quality & Participation, V.17, No.6, Oct/Nov 1994, p.3645.
Ehrenber, Rudolph H; Stupak, Ronald J. "Total Quality Management: Its Relationship to Administrative Theory and OrganizationalBehavior in the Public Sector", Public Administration Quarterly, V.18, No.1, Spring 1994, p.75-98.
Zenner, Frank. "Books -- Completeness: Quality for the Twenty-First Century by Philip B. Crosby", Training and Development, V.48, No.2, Feb.1994, p.63.
Hamson, Ned. "It's Our Policy, There's Nothing More I Can Do...", Journal for Quality and Participation, V.16, No.6, Oct/Nov 1993, p.60-61.
Katz, Ray. "The Quality Conflict: Choosing Your Approach to Improve Quality", Manage, V.44, No.4, Apr.1993, p.30-33.
Zemke, Ron. "A Bluffer's Guide to TQM", Training, V.30, No.4, Apr.1993, p.48-55.
Axland, Suzanne. "Forecasting the Future of Quality", Quality Progress, V.26, No.2, Feb.1993, p.21-25.
