The Balanced Scorecard

Would you like to learn more about "The Balanced ScoreCard?" 

At the "Leaders'/Managers' Meeting today (Jan.30th, 2003) Mr. Ron Yamada made some interesting observations about "The Balanced Scorecard" . For your convenience, some information about the concept is provided below along with suggestions about how to find more articles, books and studies. 
The first appearance of the term can be traced to an article in the Harvard Business Review: "The Balanced Scorecard - Measures That Drive Performance," Robert S. Kaplan & David P. Norton, Vol. 70, No.1, Jan/Feb, 1992. Although an electronic copy is not available,  the journal is in the Business Library and an abstract of the article is provided here:

      The traditional financial performance measures worked well in the industrial era, but they are out of step with  the skills and competencies companies are trying to master today. During a year-long research project with 12 firms at the leading edge of performance measurement, a balanced scorecard was devised. This set of measures gives top managers a fast but comprehensive view of the business. The balanced scorecard includes financial  measures that tell the results of actions already taken. It complements the financial measures with operational  measures on customer satisfaction, internal processes, and the organization's innovation and improvement  activities. The balanced scorecard allows management to look at the organization from 4 important perspectives: 1. How do customers view the company? 2. What must the company excel at? 3. Can the company continue to improve and create value? 4. How does the company look to shareholders?

    A compilation of articles by Kaplan and Norton in the HBR is accessible in electronic book form.
See: Harvard Business Review on Measuring Corporate Performance (also in print in the Business Library at HD56.25.H378). 
In 1996, the authors produced a book and it is available to you in an electronic format (as well as in print in the Business Library HD56.K35): The Balanced Scorecard Translating Strategy Into Action .  Some of the additional books on the subject are listed below. There are also many articles relating to the balanced scorecard and some examples are provided in full text below. To find additional articles on the subject you are encouraged to search the database - ProQuest. This database is available to you in your office and in most cases the full text of the articles is provided.

If you need assistance or require additional information on this or any related subject, do not hesitate to contact buslib@ivey.uwo.ca. 

Selected Articles:

Strategy and the balanced scorecard; Strategic Finance , Mark L Frigo; Nov 2002

Balance your balanced scorecard; Quality Progress, Robin Lawton; Mar 2002

Balanced scorecard: Two perspectives; The CPA Journal , Shih-Jen Kathy Ho; Mar 2002

Balanced scorecard tool drives performance; Association Management , William Halpern; Feb 2002

Transforming the balanced scorecard into your strategy execution systemManage Jack Steele; Sep/Oct 2001

Creating a balanced scorecard for a hospital system; Journal of Health Care Finance George H Pink; Spring 2001

Process improvement through performance measurement: The balanced scorecard methodology; Work Study Dilanthi Amaratunga; 2001

The balanced scorecard: Not just another fad; Credit Union Executive Journal Jim Hanson; Jan/Feb 2000

Weighing it up - a literature review for the balanced scorecard; The Journal of Management  Development Paul Hepworth; 1998

Developing an employee balanced scorecard: linking frontline performance to corporate  objectives; Management Decision Davis, Tim R.V.; 1996

Selected Books: 

The Strategy-focused Organization : How Balanced Scorecard Companies Thrive in the new Business Environment 

Beyond the Numbers : How Leading Companies Measure and Drive Success 

Changing the Way We Manage Change  Knowledge Management : Classic and

Contemporary works  The Balanced Scorecard Pioneers : Lessons in Performance

Measurement Innovation  Balanced Scorecard Step-by-Step : Maximizing

Performance and Maintaining Results

Web Site: 

Balanced Scorecard Collaborative, Inc.
There are many useful web sites. This one, however, is the home of the authors of the original concept.

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