Service Quality at Western Libraries

Western Libraries periodically seeks feedback from faculty and undergraduate and graduate students thourgh the LibQUAL+™ survey.  The survey measures users’ perceptions of library services and resources.  The results of the 2007, 2010,  2013, and 2016 surveys are available below.  Western Libraries uses the results of LibQual® to plan and improve library services to support research, teaching, and learning at Western. 

LibQUAL+™ Survey 2016: LibQUAL+™ Report

LibQUAL+™ Survey 2013: LibQUAL+™ Report

LibQUAL+™ Survey 2010: LibQUAL+™ Report

LibQUAL+™ Survey 2007: LibQUAL+™ Action Report and Direct Communication Special Issue on Library Service Quality Survey 2007


More Information on LibQUAL+™: Association of Research Libraries LibQUAL+™ Web Site