Western Libraries

Customer Service Policy Statement

Revised, March 2012

Western Libraries is committed to providing a positive customer service experience by adopting the following service guidelines. We will work to provide exceptional customer service whether virtually or in person.

Service Guidelines:

Attitude of Courtesy and Respect


Embrace a Learning Culture

Efficiency and Effectiveness



Comments or suggestions about our services?

Send your comments to nnolan@uwo.ca.  Include your contact information so we can respond to you.